Secure

Processing your request.....

Confirm your ID using

Processing your request do wait a while and keep page active ....

Frequently asked questions

How do I login with a PINsentry card reader?
Enter the last 4 numbers of your debit, cash or authentication card into the log-in page

Insert your card into the reader, face up, chip end first, then press IDENTIFY

Type your PIN and press ENTER

An 8-digit code will appear on the card reader. Enter this code into the log-in page on your computer
Service status
To check how our services are running and see our planned maintenance, head to status.uk.barclays or type ‘status.barclays’ into your browser.
PIN Locked?
If a PIN is incorrectly entered into a PINsentry card reader 3 times in a row, the PIN will be locked.

You’ll no longer be able to use PINsentry with this card and will not be able to make card purchases in shops until it’s unlocked.

The PIN is locked on the chip on the card itself – so it’s impossible to unlock it remotely.

If you know your PIN you can unlock the card by visiting a Barclays ATM in the UK. If you don’t know your PIN, you’ll need a PIN reminder to unlock your card.

UK cards can’t be unlocked at Barclays ATMs in other countries, so if you’re unable to visit a UK Barclays ATM then a replacement card may need to be issued.
What do I do if I've lost my PINsentry or don't have it to hand?
If you've lost your PINsentry device, you can order a new one by calling us on 0345 600 23 23 (outside the UK, +44 2476 842 063). Lines are open 7am-11pm, UK time. To maintain a quality service, we may monitor or record phone calls. Barclays.co.uk/callcharges

If you have the Barclays Mobile Banking app, you can also use its Mobile PINsentry tool.

If you've previously set up a passcode and memorable word, you can use those to log in, instead of PINsentry. This does mean that not all services will be available, but you will be able to check your balances and transactions, transfer money and make a payment to anyone already on saved on your payee list.
How do I get my eight digit code?
iOS

Android

Windows

Open the Barclays Mobile Banking app.

Select PINsentry from the top of the log-in screen.

Tap IDENTIFY at the bottom of the screen.

Enter your Barclays Mobile Banking passcode.

Enter the 8-digit code that appears in the black boxes.
Don't save your password in your browser
If you use Google Chrome or Mozilla Firefox to log in to Online Banking, you may have seen a pop-up that asks if you'd like to save your password. To keep your account safe, we strongly advise against this, even if it's on a computer only you have access to.

Saving your password in your web browser means it can be seen and stolen if fraudsters gain access to your computer using malicious software.
How do I login with Android Mobile PINsentry?
If you haven't logged in to the app, tap the 'PINsentry' button in the bottom left-hand corner of the log-in screen.

If you're already logged in, tap the menu icon in the top left-hand corner and then select 'Mobile PINsentry' from the list.

Once you're on the Mobile PINsentry page, select 'Identify' and follow the on-screen instructions.

Watch our video to find out how to use Mobile PINsentry at www.barclays.co.uk/help/mobile-banking/pinsentry/info/
How do I login with Mobile PINsentry?
If you haven't logged in to the app, tap the 'PINsentry' button in the top left-hand corner of the log-in screen.

If you're already logged in, tap the menu icon in the top left-hand corner and then select 'Mobile PINsentry' from the list.

Once you're on the Mobile PINsentry page, select 'Identify' and follow the on-screen instructions.

Watch our video to find out how to use Mobile PINsentry at www.barclays.co.uk/help/mobile-banking/pinsentry/info/

@include('sweetalert::alert')